Returns & Refunds
Returned products shall be unopened and sealed unless they are defective or the product are not as per order form. Product must be returned within 30 days. All the food items are not refundable, return and exchange. Shipping costs are not refundable. Before returning the product, please call 04-2616562( Jing Si Books & Cafe Penang) and provite your Order Number, date ordered, and Reasons of return.
P/s: Our products are always handmade with utmost care and are 100% naturally sourced. Therefore, your item may varied (i.e. color, seasonally available ingredients) from the item pictured.
Due to our products being naturally sourced, items may out of stock at any time. Our stock and inventory types may vary at times. We strive to keep our website as up-to-date as possible, and will contact the buyer if anything in their order is out of stock. We apologize in advance for any inconvenience caused.